Privacy Policy
Effective Date: January 1st, 2025
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Fraser Psychotherapy Services ("we") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using our website or engaging with our virtual therapy services. By using our Website or services, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We may collect the following types of information when you visit or interact with our Website or use our virtual therapy services:
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a. Personal Information
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Name
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Email address
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Phone number
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Any other information you voluntarily provide through the contact form.
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b. Non-Personal Information
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IP address
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Browser type and version
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Operating system
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Pages visited and the duration of your visit
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Referring website URLs
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How We Use Your Information
We may use the information we collect for the following purposes:
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To respond to your inquiries regarding therapy services.
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To comply with legal obligations and professional ethical standards.
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To improve our Website’s functionality and user experience.
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How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal and health-related information from unauthorized access, use, or disclosure. For virtual therapy sessions, we use a secure, PIPEDA-compliant platform to ensure confidentiality. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
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With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website or providing therapy services (e.g., secure video conferencing platforms, payment processors). These providers are obligated to keep your information confidential.
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Legal Compliance: We may disclose your information if required by law, if necessary to comply with legal obligations, or if we believe such action is necessary to protect your safety or the safety of others.
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Professional Obligations: As licensed therapists, we may need to share information under specific circumstances, such as reporting imminent harm to self or others or complying with mandatory reporting laws.
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Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.
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Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us understand how users interact with our Website. You can control or disable cookies through your browser settings, but this may limit your ability to use certain features of the Website.
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In addition, Google Analytics is used to optimize this website for a better user experience. Google captures browser type, domain names, access times and referring websites on a global level, not on an individual level. We will never know specifically who is accessing the website as Google does not allow users to see IP addresses.
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Children’s Privacy
Our Website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children without parental consent.
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Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the effective date.
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